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Refund Policy

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Ben    4



Refund Policy

  • Since all purchases are delivered instantly after payment verification and we have no way to control what players do with the items purchased, Eon-Play does not offer refunds.
  • This is simply due to the nature of intangible goods and is a term agreed by the customer before purchase.
  • In the event that items are not delivered due to a technical failure with our payment processor or delivery system and the customer does not receive their purchase within 72 hours, a customer may request a consideration of refund.
  • In this event, we advise customers to reach out to us via our numerous methods of contact.
  • All sales through Eon-Play shop are final.
  • Eon-Play or third party payments providers will give no refunds. Other than a limited, revocable, transferable use of virtual goods purchased or obtained in the game, you have no right in or title to such virtual goods.

In the event that your account is terminated or suspended for any reason, in the administration's sole and absolute discretion, or if Eon-Play discontinues its Services or games, you forfeit any and all shop credits and virtual goods accumulated including purchases. We have the absolute right to manage, regulate, control, modify, and/or eliminate Points and/or Virtual Goods as it sees fit in its sole discretion, and Eon-Play shall have no liability to you or anyone for the exercise of such rights.

Additionally, any attempts to circumvent this contractual agreement including but not limited to initiating reversal of funds from your bank or financial institution constitutes a direct breach of the terms of sale and forfeits all rights that protect you as a customer.
This is fraudulent activity and will be followed up with not only elimination of all items purchased but also deletion of all accounts associated with your IP address and contact information.

Fraudulent charge backs will be followed up with legal action and forwarding of all customer information to a third party collections agency. In the event that funds are fraudulently reversed after a payment has been delivered, as specified in the terms of sale that the customer enters into upon purchase, a penalty of $50.00 USD will be incurred every 7 business days for a period no longer than 180 days until the negative balance is remedied.

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